You might encounter the following issues when you use Profiles API to:
- Retrieve attribute values from your web app or client, to feed back into your segments
- To provide segment IDs to your tools. The tools can use the segments to, for example, provide personalized messaging, or monitor and report activities.
Retrieving Attribute Values from Your Client
Currently, there are no issues that require troubleshooting.
Returning Segment IDs to Your Tool
There are few reasons that the API call cannot return segment IDs.
1. Limit on the number of Segment IDs that can be returned
There is a 1KB limit to the number of segments ID that the API can return. Segment IDs are returned by Profile API as an array. When you select segments as you configure a Profiles API, limit the number of segments.
2. Key Column Mismatch
The segments included in the Profiles API setup must include profiles that have values that match the Profile API specified key column. If no profiles match the API key column, then API call does not return any segment IDs.
You can review profiles in a segment to ensure at least a few profiles have values that match the Profiles API key column.
Review the Profiles API Set Up
In the following profile setup, the key column is
gender. In order for a segment ID to be returned by the API call, there must be records in the segment that have gender specified as an attribute, and have a value (such as
The following example shows what the API call would look like:
Note the `key.gender=female`.
In the example, the API call is configured to find profiles in the specified segment where the gender is 'female' and is configured retrieve the IDs of segments in which the profile is contained.
|The configuration specifying
Verify the Profiles API key column against the Segment attributes and Profile values
To check if any profiles exist within a segment that has the specified key column, you can look in your Segment. You can view any profiles that return a value for the specified attribute.
In the following example, the gender value in the segment is set equal to 'Female'. The segment returns 16 profiles, which confirms that the API call can return some values to this segment and provide this segment ID, if called to do so.