We have tried to cover the following areas with our documentation:
- Basic use cases of Treasure Data
- Some of our important advanced features
- Areas that have confused our users in the past
However, we understand that no documentation can cover everything our users need. That’s why we’ve set up Support Desk and Email channels for you to communicate with us.
This is the most common way of submitting the support inquiry. Please send us an email at
You can submit tickets to our Support Desk at support.treasuredata.com. Communicate directly with our support team and receive email updates on your tickets. We usually reply within a few business days.
Option: Share own tickets with your account
Please send us an email at
email@example.com if you want to share own tickets with users in your account or view all users' tickets in your account. Our Support Desk provides these privileges.
- Each User
- User can view only own tickets (Default)
- User can view all account’s tickets
- Users in account can view only own tickets (Default)
- Users in account can view all account’s tickets
More Support Options
Paying customers have access to higher levels of support and faster support response times. Please contact us for more information.